eb88 Frequently Asked Questions

eb88 requires a valid government-issued photo ID to complete account verification (KYC). Accepted documents include a National Identity Card (NID), passport, or driving licence. You will also need to provide proof of your registered mobile number. Documents can be uploaded directly through your account dashboard. Verification is typically completed within 24 hours of submission.

eb88 operates as a secure online entertainment platform with SSL encryption protecting all user data and transactions. The platform uses certified random number generation to ensure fair play across all games and sports markets. Players are responsible for understanding the gambling regulations applicable in their own jurisdiction before registering.

To reset your eb88 password, click the 'Forgot Password' link on the login page and enter your registered mobile number or email address. A one-time password (OTP) reset code will be sent to you. Enter the OTP, set a new strong password, and log in normally. If you do not receive the reset code within five minutes, check your spam folder or contact support at [email protected].

No. eb88 strictly permits one account per person, per device, and per household. Duplicate accounts are detected automatically and will be suspended. Any bonus winnings generated from duplicate accounts are void. If you have accidentally created a second account, contact the support team immediately at [email protected] to resolve the issue before any action is taken.

To deposit via bKash on eb88, log in to your account and navigate to the Deposit section. Select bKash as your payment method, enter the amount you wish to deposit, and follow the on-screen instructions to complete the transaction using your bKash mobile wallet. The minimum deposit via bKash is ৳200. Funds are credited to your eb88 account balance instantly in most cases.

Nagad deposits on eb88 are processed instantly — your account balance is updated in real time as soon as the Nagad transaction is confirmed. In rare cases during periods of high network traffic, a deposit may take up to five minutes to appear. If your Nagad deposit has not reflected in your eb88 account after 15 minutes, contact the support team with your transaction reference number.

The minimum withdrawal amount on eb88 is ৳500. Withdrawals can be made via bKash, Nagad, Rocket, Upay, or bank transfer to accounts at Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, and City Bank. Most mobile wallet withdrawals (bKash, Nagad, Rocket) are processed within 30 minutes. Bank transfer withdrawals typically take 1–3 business days.

eb88 does not charge any platform-side fees for deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket) or bank may apply their own standard transaction charges. We recommend checking your payment provider's fee schedule before initiating a transaction. eb88 has no control over third-party payment provider fees.

eb88 withdrawal delays are most commonly caused by pending account verification (KYC), an active bonus wagering requirement that has not yet been met, or a scheduled maintenance window. Withdrawals requested during bank holidays or outside standard Bangladesh Standard Time (BST, UTC+6) business hours may also take longer. If your withdrawal has been pending for more than 24 hours, contact support at [email protected] with your withdrawal reference.

Yes, Rocket (Dutch-Bangla Bank Mobile Banking) is a supported withdrawal method on eb88. To withdraw via Rocket, go to the Withdrawal section in your account, select Rocket, enter your registered Rocket number and the withdrawal amount, and confirm. The minimum withdrawal via Rocket is ৳500 and funds typically arrive within 30 minutes during standard operating hours.

To bet on Bangladesh Premier League (BPL) matches on eb88, navigate to the Cricket section from the main menu. Select the BPL tournament, browse available fixtures, and click on any match to view the full betting market. Markets typically include match winner, top batsman, total runs, and live in-play options. Ensure your account is funded before placing a bet — all bets are settled in BDT.

Yes, eb88 offers live in-play betting on major cricket tournaments including BPL, IPL, T20 World Cup, and Bangladesh Tigers international matches. In-play markets update in real time as the match progresses, covering ball-by-ball outcomes, over totals, partnership runs, and more. Odds fluctuate based on the current match situation, so timing your bet is key to maximising value.

eb88 hosts a wide library of slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The slots catalogue covers classic 3-reel slots, modern 5-reel video slots, and Megaways titles with thousands of payline combinations. Featured titles are updated regularly, and all slots use certified RNG software to ensure every spin outcome is completely random and fair.

Yes, the entire eb88 platform is fully optimised for mobile browsers on both Android and iOS devices. No app download is required — simply open your mobile browser, navigate to eb88.im, and log in to access the full game library including slots, live casino, and cricket betting. The mobile interface is responsive and designed for smooth play on smaller screens with a stable internet connection.

RTP (Return to Player) varies by slot title and game provider. Most slots available on eb88 carry an RTP between 94% and 97%, which is standard for the industry. The RTP figure for each game is published in the game's information or paytable section — look for the 'i' or 'info' icon within any slot. Higher RTP does not guarantee individual session wins; it reflects the theoretical long-run average payout.

eb88 offers a welcome bonus to new players upon their first qualifying deposit. The bonus amount and percentage are displayed on the promotions page within your account at the time of registration. To receive the welcome bonus, you must opt in during the deposit process. Bonuses are subject to wagering requirements before any associated winnings can be withdrawn.

A wagering requirement (also called a playthrough requirement) specifies how many times you must bet the bonus amount before it converts to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before withdrawing bonus-related winnings. Progress toward meeting the wagering requirement is tracked in real time in your account bonus section.

Yes, all eb88 bonuses have an expiry period from the date they are credited to your account. The standard bonus expiry window is 7 days, but specific promotions may have different terms — always check the individual promotion's terms before opting in. If a bonus expires before wagering requirements are met, the bonus and any associated winnings are forfeited automatically.

Yes, eb88 operates a tiered loyalty programme that rewards players for consistent betting activity. As you accumulate points through real-money wagering, you progress through loyalty tiers that unlock improved bonus rates, faster withdrawal processing, higher deposit limits, and dedicated account management. Loyalty points are credited automatically — no manual enrolment is required after your initial account registration.

eb88 uses 256-bit SSL encryption across all pages and transactions to protect your personal and financial information from interception. Payment data is processed through PCI-DSS compliant payment gateways and is never stored on eb88 servers in plain text. Two-factor authentication (2FA) is available for your account login and is strongly recommended for all players to add an additional layer of security.

The minimum age to register and play on eb88 is 21 years old. This is a strict, non-negotiable requirement. eb88 verifies player age during the KYC process and reserves the right to request age-verification documents at any time. Any account found to belong to a person under 21 will be suspended immediately and all funds returned. If you are aware of an underage person accessing the platform, please report it to [email protected].

eb88 takes problem gambling seriously. To self-exclude, go to Account Settings, select Responsible Gaming, and choose Self-Exclusion. You can select a temporary exclusion period (minimum 6 months) or a permanent exclusion with no end date. Self-exclusion takes effect immediately — your account is suspended, deposits are blocked, and all marketing communications stop. To discuss self-exclusion or get immediate help, contact support at [email protected], available 24/7.

Yes. eb88 allows you to set daily, weekly, and monthly deposit limits directly from your account dashboard under Account Settings — Responsible Gaming — Financial Limits. Limit reductions take effect immediately. If you wish to increase an existing limit, a mandatory 24-hour cooling-off period applies before the higher limit becomes active. Setting deposit limits is one of the most effective tools for maintaining healthy gambling habits.

eb88 customer support is available 24 hours a day, 7 days a week. You can reach the support team via live chat on the platform (response under 30 minutes) or by email at [email protected] (response within 2 hours). All support communications are conducted in English. For responsible gaming queries, dedicated support agents are available at all times and all conversations are handled with full confidentiality.