Responsible Gaming at eb88 — Your Well-Being Comes First
eb88 is committed to providing a safe, fair, and enjoyable betting environment for all players in Bangladesh. Gambling should be a form of entertainment — not a source of financial stress or personal harm. This page explains the tools, resources, and guidelines eb88 provides to help every player stay in control.
Why Responsible Gaming Matters
Gambling at eb88 is designed to be entertaining, and the overwhelming majority of our players enjoy it safely as a leisure activity. But eb88 also recognises that, for a small number of people, gambling can become problematic — and that proactive awareness, honest self-assessment, and access to practical tools can make all the difference.
Our responsible gaming programme is built around three core pillars: Prevention, which means equipping players with limits and controls before problems develop; Detection, which means monitoring for behavioural signals that may indicate a player needs support; and Response, which means connecting players who need help with the right resources quickly.
eb88 serves players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We understand the social and cultural context of gambling in Bangladesh, and we take our duty of care to local players seriously. Our responsible gaming tools are available in every account, free of charge, and can be activated instantly without requiring contact with our support team.
If at any point you feel that gambling is no longer fun — that you are chasing losses, spending more than you can afford, or that betting is affecting your relationships or mental health — please use the tools on this page or contact our support team immediately. Help is available 24 hours a day, 7 days a week, and all conversations are treated with complete confidentiality.
Important Reminder: Gambling is a form of entertainment. The house always holds a mathematical edge. Never gamble with money you cannot afford to lose, never use gambling as a way to earn income, and never chase losses by placing larger bets to recover money already lost.
Gambling vs. Problem Gambling: Recreational gambling means betting within your means, for fun, with clear limits. Problem gambling means gambling that causes harm — financial, emotional, or social. The line between the two can shift gradually. Regular self-assessment is one of the most effective tools available to any player.
eb88 Support Is Always Available: Our 24/7 support team can discuss responsible gaming concerns, help you activate limits or exclusions, and point you toward further resources. Reach us at [email protected] or via live chat on the platform. All responsible gaming contacts are handled with full discretion.
Six Tools to Keep You in Control
Every eb88 account comes with a full suite of responsible gaming controls. These tools are entirely self-directed — you decide the limits and eb88 enforces them automatically.
Deposit Limits
Set a maximum amount you are permitted to deposit over a daily, weekly, or monthly period. Once your chosen limit is reached, the platform will automatically block further deposits until the period resets. Limits can be reduced at any time with immediate effect; increases require a 24-hour cooling-off period before taking effect.
Loss Limits
Define the maximum net loss you are comfortable sustaining over a set time period. eb88 will monitor your wagering activity in real time and suspend betting functionality once your stated loss threshold is reached. This tool is particularly useful for players who want a hard financial ceiling without having to track their losses manually session by session.
Wager Limits
Restrict the maximum stake you can place on any single bet or game round. Wager limits are an effective first line of defence against impulsive, high-stakes betting behaviour. You can set separate wager limits for sports betting, live casino, and slot games to match the different risk profiles of each product category available on the eb88 platform.
Session Time Limits
Set a maximum session duration after which eb88 will automatically log you out and prevent re-login for a defined cooling-off period. Regular session time limits help prevent the extended, unbroken gambling sessions that are most closely associated with loss-chasing behaviour. eb88 also displays a session duration clock prominently within the platform to keep you informed of how long you have been playing.
Time-Out (Cooling-Off Period)
Take a short break from gambling by activating a time-out on your account. You can choose a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended and you cannot log in, deposit, or place bets. Time-outs are activated instantly upon request and cannot be reversed until the full period has elapsed. Marketing communications are paused automatically during any active time-out.
Self-Exclusion
If you feel your gambling has become a serious problem, you can apply a self-exclusion to your eb88 account for a minimum period of 6 months up to a permanent exclusion with no expiry date. Self-exclusion suspends all account access, blocks deposits and bets, and removes you from all marketing lists. To reopen a temporarily excluded account, you must complete a mandatory review process including a 7-day re-application waiting period.
Activating Your Responsible Gaming Tools
All responsible gaming controls are available directly within your eb88 account dashboard. No forms, no waiting, no approval — most tools activate instantly. Here is how to access each one.
Need Immediate Help? If you are in crisis and need your account suspended right now, contact our support team via live chat or email at [email protected]. Our team can apply an emergency suspension to your account within minutes, 24 hours a day, 7 days a week.
Log in to your eb88 account and navigate to Account Settings → Responsible Gaming → Financial Limits. From there you can set daily, weekly, and monthly caps for deposits, losses, and individual wager amounts. Each limit type can be configured independently. Reductions to any existing limit take effect immediately. Increases to an existing limit are subject to a mandatory 24-hour review period before the higher limit applies — this cool-down is a deliberate friction measure to prevent impulsive decisions in the heat of a session.
Go to Account Settings → Responsible Gaming → Session Controls. You can set a maximum session length in minutes or hours. Once your session limit is reached, you will receive a notification and be automatically logged out. You can also enable an optional pop-up reminder at 60%, 80%, and 100% of your session limit to give you advance warning before the limit is enforced. Session limits apply to all product areas including sports betting, live casino, and slots.
Navigate to Account Settings → Responsible Gaming → Time-Out. Select a duration — 24 hours, 48 hours, 7 days, or 30 days — and confirm your selection. Your account will be suspended immediately. You will be logged out and will not be able to log back in until the full time-out period has expired. Any pending bets placed before the time-out are settled normally. If you need a longer break than 30 days, use the self-exclusion tool instead.
Self-exclusion is the most serious tool available and is designed for players who recognise that their gambling has become or is becoming harmful. You can initiate self-exclusion via Account Settings → Responsible Gaming → Self-Exclusion, or by contacting our support team directly at [email protected]. The minimum exclusion period is 6 months. Permanent exclusions are also available. During exclusion, your account is fully locked, all deposits are blocked, all marketing is suppressed, and new account registration attempts from the same device or identity will be flagged. To request reinstatement after a temporary exclusion, you must contact support and complete a 7-day waiting period.
You can opt out of all promotional communications — including bonus offers, BPL season promotions, Eid bonus notifications, and IPL campaign messages — at any time via Account Settings → Notifications → Marketing Preferences. You can opt out of email and SMS communications separately. Opting out of marketing does not affect transactional messages such as deposit confirmations, withdrawal notifications, and security alerts, which are sent regardless of marketing preferences. Players who have active time-outs or self-exclusions are automatically removed from all marketing lists for the duration of their exclusion period.
Warning Signs of Problem Gambling
Problem gambling rarely announces itself clearly. It often develops gradually over weeks or months. Recognising these warning signs early gives you the best chance of regaining control before harm becomes serious.
Chasing Losses
Placing larger bets or staying on the platform longer than planned in order to win back money you have already lost. This is one of the most reliable early indicators that gambling has shifted from entertainment to compulsion.
Gambling Beyond Your Means
Using money set aside for rent, food, bills, or family expenses to fund gambling. Borrowing money from friends, family, or financial institutions specifically to gamble is a serious warning sign that requires immediate action.
Disrupted Sleep and Daily Routine
Staying awake late to gamble, missing work or social commitments due to gambling, or feeling irritable and restless when not gambling. When betting starts to disrupt your daily schedule, it has crossed from recreation into dependency.
Hiding Gambling Activity
Concealing the amount of time or money spent gambling from family members, partners, or friends. Lying about gambling losses or winnings is a common sign that the individual already knows their behaviour has become problematic.
Gambling to Escape Problems
Using gambling as a coping mechanism for stress, depression, anxiety, loneliness, or other emotional difficulties. When gambling is primarily motivated by the desire to escape rather than to be entertained, the risk of developing problem gambling increases significantly.
Unable to Stop or Cut Down
Having tried to reduce or stop gambling but being unable to do so despite your best intentions. Repeated failed attempts to control gambling behaviour are a clear sign that professional support may be needed alongside the platform's self-help tools.
Responsible Gaming Self-Assessment
The questions below are adapted from widely used responsible gambling screening tools. Answer them honestly — the results are for your personal awareness only and are not shared with eb88 or any third party. If you answer "Yes" to three or more of these questions, we strongly encourage you to activate a time-out or self-exclusion, or to contact our support team.
What to Do If You Are Concerned: Contact our support team at [email protected] or use the self-exclusion tool in your account settings. You can also visit your local health or counselling centre in Dhaka, Chittagong, Sylhet, or any other city across Bangladesh for face-to-face support.
Have you experienced any of the following in the past 30 days?
Have you spent more money gambling than you originally planned or could comfortably afford to lose?
Have you placed bets to try to win back money you had previously lost (chasing losses)?
Have you felt anxious, irritable, or restless when you were unable to access the platform or place a bet?
Have you borrowed money from someone, or used funds intended for bills or daily needs, in order to gamble?
Have you concealed the extent of your gambling activity from a family member, partner, or close friend?
Have you tried to reduce or stop gambling but found that you were unable to stick to your intention?
Has gambling affected your work, study, sleep, or personal relationships in a noticeable negative way?
Have you gambled primarily to escape stress, negative emotions, or difficult personal circumstances rather than for entertainment?
If you answered "Yes" to 3 or more questions: Please consider taking a break using our time-out tool, or contact our responsible gaming support team at [email protected]. Speaking to someone is a sign of strength, not weakness.
Talk to the eb88 Responsible Gaming Team
If you are worried about your own gambling or the gambling behaviour of someone close to you, please do not wait. Our responsible gaming support team is available around the clock, every day of the year. All conversations are treated with complete confidentiality, and contacting us will never result in any negative consequences for your account — it will only lead to help.
Whether you want to discuss setting a limit, need help activating a self-exclusion, or just want to talk through how you are feeling, we are here. Reaching out is always the right decision.
Enjoy eb88 Safely — Within Your Limits
eb88 is at its best when it is fun. Set your limits, stay within them, and enjoy the full range of cricket betting, live casino games, slots, and sports markets that the platform has to offer — all designed for players who play smart.